Opening a New Retail Location? Here’s How to Drive Word of Mouth and Traffic


So you’ve decided to expand to a new location… congrats! Having multiple stores will enable you to widen your brand’s reach and get in front of new customers.

But it’s important to remember that opening a new store isn’t one of those “build it and they will come” scenarios. You can’t expect customers to automatically flock to your location when you open your doors. You need to do the legwork to spread the word and generate foot traffic.

To help you do that, below are some ideas on how you can drive word of mouth and traffic for your new branch. Check them out:

Talk up your new location even before it opens

You need to build up hype even if your new store is still in the works. Talk up your store offline, on your website, and via social media to raise awareness and keep your brand top of mind.

Here are a few things you can do:


If you’re opening a store that’s not too far from your existing shop, you could try to talk up your new location to existing customers. Have your associates casually mention it (when appropriate) so people are aware of the new branch.

If you’re running any promotions around your grand opening, be sure to give people a heads up by mentioning it in-store or by putting flyers inside their shopping bags when they’ve made a purchase.

Get creative and try to incorporate your promotions into other elements of your existing locations. Stacked restaurant, for example, promotes its upcoming branch by putting the announcement on its coasters.

Social media

Post updates and photos of your soon-to-open store on social sites so your fans and followers know what’s up. Why not publish behind-the-scenes posts and give people a peek of what’s in store?

You could also come up with a giveaway or promotion on social media to entice people to share your content with their friends.

One company that does this well is the fashion retailer SheIn. Whenever SheIn company opens a pop-up store, the company talks it up on social media beforehand. SheIn even encourages people to share using branded hashtags and giveaways.

In the example above, you’ll see that SheIn is giving away the chance to win $1,000 worth of prizes to those re-post the video.


Send out a special email announcement to give subscribers a heads up that you’re setting up shop in a new location. Just make sure that you’re only sending these messages to relevant subscribers. Avoid sending these announcements to subscribers who don’t live around your new shop.

Fortunately, sending out geo-targeted emails is fairly simple if you have the right data. If you collect information on where your customers live, you can easily sort them using your CRM or email marketing solution, and then set up the campaign accordingly.

Make a splash on opening day

Your grand opening should be a significant event, so invest the time to plan it. What’s your budget? What type of theme will your event have? Aside from purchasing stuff, what other activities can guests do at the event? These are just some of the questions you should answer when cooking up ideas for your grand opening.

There are plenty of logistics involved here, so you may want to create checklists and timelines to ensure that things go on without a hitch. Some of the things you should include:

  • Financing the event
  • Drawing traffic and interest (invitations, PR, marketing and advertising, etc.)
  • Aesthetics (i.e. themes, décor, window displays, fixtures)
  • Staffing
  • Activities and experiences (ex: photobooths, fashion shows, meet-and-greet local celebrities)
  • Documenting the event (photographer, videographer)

Have an irresistible hook

Find a way to grab people’s attention on opening day. What can you offer that would compel shoppers to visit your store? The right answer to this will depend on your shop, but whatever you decide to do, make it irresistible.

One example? When Jeni’s Splendid Ice Creams opened a pop-up shop in New York, the company gave away free ice cream to all guests who visited the shop on opening day. (

Naturally, this got people’s attention and the store was a success.

You could also combine multiple offerings and promos to really hook your guests.

Tuft & Needle a digitally-native brand that sells mattresses, did just that when it opened its store in Glendale, CA. To mark the store’s grand opening, Tuft & Needle had plenty of things in store for guests, including

  • free pillows to the first 50 people who visit the store
  • free Mobar & Co Coffee,
  • a charitable donation and free pillow for every mattress sold

Emulate the efforts for these retailers when you launch a new store. Don’t just open your doors and hope to attract guests; drive more people to your location by coming up with irresistible hooks.

Encourage shoppers to spread the word

Boost word of mouth by encouraging your customers to help spread the word. Start with your most loyal patrons. Consider giving them incentives (such as invite-only events) and entice them to talk up your brand to their friends and followers.

Also remind in-store guests to pin, post, and share photos of your store and merchandise online. Leave hints such as hashtag stickers around your store, to subtly promote social shares.

New York & Company, for example, has hashtag stickers in its dressing rooms to encourage people to post images of their outfits on Instagram.

Meanwhile, Snowflakes, a dessert store in California, has special Instagram placemats that people can use when taking photos of their scrumptious-looking orders.

Get some press coverage

Try to get some press coverage around your new store opening. Your best bet here would be to get in touch with local media outlets and tell them that you’re opening up a new store in the area. Why not invite them to your grand opening, or if you can, give them an early look at what you have planned.

Having some trouble grabbing the attention of the press? You may want to rethink your pitch. Perhaps the plain “new store” angle isn’t enough. If this is the case, you need to come up with a compelling story to pique the media’s interest.

If you have an interesting story behind your business, consider sharing it. You could also emphasize all the great things that your store is bringing to the community. Are you creating jobs and reinvigorating the town? Make sure the media knows about it.

Additionally, doing something bold at your grand opening could help you get the coverage you need. If you have any stunts planned, or if a celebrity is attending your grand opening, see to it that the media is aware of what you have in store, so they can give you the spotlight you deserve.

Increase online visibility

Cover all your bases when it comes to online directories, to ensure that people can find you on the web.

Start with Google, Yelp, and Facebook. These websites get a lot of search engine love, which is why you should complete your business profiles on these sites as soon as you have your new location up and running.

Add as many details as possible, including store hours and parking information, and include photos of your store.

Aside from getting listed in online directories, consider investing in SEO or search marketing for your site or listing. A lot of shoppers conduct online searches to find and discover local establishments, so getting your store in front of these people can boost your traffic in-store and online.

For best results, showcase your inventory on your Google Business profile. With 90% of consumers looking up business and inventory information online before heading to the store, giving your customers visibility into your product catalog gives them confidence that they’ll find what they need at your store. Ultimately, this drive much-needed traffic and sales to your new location.

You can easily do this using a solution like Pointy from Google, which gets your products online, so customers can see what’s available before heading to your store. Pointy integrates with your POS system and displays your in-store inventory info directly on Google, with no data entry required.

An excellent example of a Business Profile on Google done right comes from Total Rush, a bicycle store in Richmond, Australia.

Not only does Total Rush’s’ Business Profile contain all the important details about the business, it also has a handful of customer reviews and lots of photos showing the inside and outside of the shop. In addition, Total Rush’s Business Profile on Google lists the products they have in-store, so shoppers can verify their availability before heading out.

Try to get your Google profile (and other listings) to this level. Set up your Google My Business listing and beef it up by adding lots of information, uploading high-quality photos, and showcasing your inventory.

Vend Tip

Getting started with Pointy is easy and free if you’re a Vend customer. Just connect your Vend account, follow the prompts, and you’re good to go.

Learn More

Bottom line

Opening a new store doesn’t guarantee foot traffic. As we mentioned in this article, you need to put in a lot of work to drive awareness and visits to your new location. So chuck that “build it and they will come” attitude out the window, and start putting the ideas above to action.

Got other tips on generating buzz around a new retail location? Share them in the comments.

About Francesca Nicasio

Francesca Nicasio is Vend’s Retail Expert and Content Strategist. She writes about trends, tips, and other cool things that enable retailers to increase sales, serve customers better, and be more awesome overall. She’s also the author of Retail Survival of the Fittest, a free eBook to help retailers future-proof their stores. Connect with her on LinkedIn, Twitter, or Google+.


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